Your site, connected to the rest of the business.

CRM and forms.

Leads land tagged, scored and routed. No spreadsheet in between.

Every form and enquiry on the site creates or updates a record in your CRM, with where it came from. Auto-replies go out straight away, and enquiries are sorted to the right person.

From our workOn the Confidential build: an enquiry email system with auto-replies and auto-sorting.View project →

Email and SMS.

Site events, profiles and consent flow into your email and SMS platform, so flows fire on real behaviour.

Sign-ups, browsing, carts and orders reach your platform as they happen, with consent recorded. Welcome, abandoned cart and post-purchase flows run on what customers actually did, by email or text.

Booking and events.

Availability, bookings and cancellations stay in sync both ways. No double-ups.

Customers see live availability and book or buy on your site, while your booking system stays the source of truth. Classes, appointments, tickets and cancellations update in both places.

From our workOn Breathation: Momence booking, so classes sell straight from the site.View project →

Subscriptions.

Plans, pauses and failed payments handled where the customer already is.

Customers subscribe, skip, swap and pause from their account on your site. Renewals, failed payment retries and reminder emails run without anyone chasing them by hand.

Payments.

Gateways, surcharges, B2B terms and fraud rules configured and tested before launch.

Card, wallet and bank payments set up for how you sell, with surcharging and fraud rules where you need them. Trade customers can pay on terms, and every payment method is tested before launch.

Buy now, pay later.

Instalment options at checkout, and on product pages where they help people decide.

We add the providers your customers already use, with instalment pricing shown on product and cart pages. Refunds and order status sync back to the provider, so your team isn't fixing records by hand.

ERP.

Products, stock and pricing come from the source of truth. Orders go straight back in.

Your ERP stays the master record for products, pricing and stock. The site reads from it and sends orders back, so no one re-keys an order or updates a price twice.

Inventory and orders.

Stock levels stay right across your site, warehouse and every channel you sell on.

Stock moves in and out of one inventory system, and the site shows what's actually available. Orders flow in on their own, which means less overselling and fewer manual updates.

From our workOn Intuition Sports: a custom Zoho Inventory integration.View project →

Accounting.

Orders, payments, fees and refunds land in your books without anyone re-keying them.

Sales, refunds, payouts and fees post to your accounting software with the right tax codes, GST included. Reconciliation stops being a manual job.

Shipping and 3PL.

Live rates at checkout. Orders hit the warehouse the moment they're paid. Tracking comes back to the customer.

Customers see real shipping prices and delivery options at checkout, based on weight, size and destination. Paid orders go straight to your warehouse or fulfilment partner, and stock and tracking come back to the site.

Point of sale.

Your shop counter and your website share one set of stock, customers and orders.

In-store and online sales draw from the same inventory, so stock is right in both places. Customers and their order history are the same whether they bought at the counter or on the site.

Marketplaces and product data.

Your catalogue, managed in one place and sent to the places people shop.

Product data lives in one system, so descriptions, specs and images stay consistent everywhere. Feeds go to Google Shopping, Meta and the marketplaces you sell on, in step with your stock and prices, and marketplace orders come back into one place.

Reviews and loyalty.

Reviews collected after purchase, and rewards customers can see and use on your site.

Review requests go out after delivery, and ratings show on product pages and in your product feeds. Customers earn and redeem points in their account and at checkout, and referrals are tracked to the right person.

Helpdesk and live chat.

Order details sit next to every support conversation, so your team answers without switching screens.

Chat, email and contact forms land in one inbox with the customer's orders beside them. Your team can check an order, update an address or start a refund from the conversation.

Search and merchandising.

Search that handles typos and synonyms, with filters that match how your customers shop.

Customers find products and content in a few keystrokes, with filters built from your real product data. Your team can pin, boost and bury results without a developer.

Analytics and tracking.

Clean, consented tracking, so your reports and ad platforms count the same sales you do.

We set up analytics, tag management and conversion tracking properly, including server-side events for ad platforms. Consent is respected, and events are named so your reports make sense to the people reading them.

Automation.

Repetitive jobs between your systems run on their own, without anyone copying data across.

Where a full custom integration isn't needed, we build automations that move data, send alerts and update records between your tools. Each one is documented, so your team knows what runs and why.

CMS and headless.

Content your team can update without a developer, wherever it lives.

We model the CMS around how your team edits, so changing a page or adding a product story is a normal part of the week. On headless builds, content comes from a dedicated CMS and is served through a fast front end.

Customer accounts and login.

Customers sign in once and see their orders, bookings, subscriptions and saved details.

Accounts connect to the systems behind them, so a customer's history, pricing and access are right when they log in. Trade customers can see their own prices and terms.

From our workOn Botany Bay Timber: customer accounts.View project →

Custom API and middleware.

We build, document and hand over the connection. Your team can own it.

When there's no off-the-shelf connector, or the one that exists doesn't do the job, we build the connection ourselves: APIs, webhooks and middleware that route data to the right systems.

From our workOn the Confidential build: custom middleware routing data and enquiries to the right systems.View project →